Shipping Policy

Last updated: October, 2025
Website: ovelinia.shop
Contact Email: [email protected]

Welcome to Ovelinia

Thank you for shopping with Ovelinia, your destination for timeless and trend-forward women’s fashion.
We are dedicated to making every purchase a pleasant experience — from the moment you place your order to the day your new outfit arrives.

This Shipping Policy aims to provide clear, transparent, and up-to-date information about our order processing, shipping times, and delivery procedures. Please read this policy carefully to understand how your order will be handled.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is successfully verified.
Our team works diligently to prepare and package your items with the utmost care to ensure quality and accuracy.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-volume seasons (such as holiday sales or special promotions), processing times may be extended by an additional 1–2 business days.

  • Once your order is processed and dispatched, you will receive a shipping confirmation email containing your tracking details.

We strive to ship your order as quickly as possible while maintaining our commitment to quality control.

2. Shipping Services and Delivery Time

We proudly offer free worldwide shipping on all orders, regardless of your location.

Our shipping times may vary depending on the destination, customs clearance, and local postal services. The estimated delivery timeframe is as follows:

Region Estimated Delivery Time
United States & Canada 7–15 business days
United Kingdom & Europe 7–15 business days
Australia & New Zealand 7–15 business days
Asia & Middle East 8–16 business days
Other Regions 10–20 business days

Important: Delivery times are estimates and not guaranteed. Unexpected delays caused by customs, weather conditions, or carrier logistics may occasionally occur.
We appreciate your understanding and patience in such rare circumstances.

3. Global Warehousing and Fulfillment Network

To ensure faster and more efficient shipping, Ovelinia operates through a global network of trusted fulfillment partners and warehouses located strategically across different regions — including the United States, the European Union, the United Kingdom, Canada, and Australia.

Your order will be shipped from the warehouse best suited to your delivery address and product availability.
This network allows us to minimize delivery times, reduce customs delays, and maintain reliable logistics operations worldwide.

4. Pre-Order and Out-of-Stock Items

If your order contains pre-order or temporarily out-of-stock items, we will handle them as follows:

  • In-stock items will be shipped immediately to avoid unnecessary delays.

  • Pre-order/out-of-stock items will be dispatched separately once they become available.

  • You will receive a shipping confirmation email for each individual package.

Please be aware that your order may arrive in multiple shipments, depending on product availability.
We appreciate your patience and assure you that each item will reach you as soon as possible.

5. Order Tracking

Once your order is shipped, you will receive an Order Shipment Confirmation Email containing:

  • Your tracking number (Tracking ID)

  • A tracking link to monitor the delivery progress

Tracking updates:
Please allow 1–3 business days after dispatch for the tracking information to become active in the courier system.

You can track your parcel at any time using the provided link in your shipping confirmation email.

If you do not receive your tracking email within 5 business days after placing your order, please contact our customer service team at [email protected].

6. Accuracy of Shipping Information

Providing accurate and complete shipping details during checkout is your responsibility.
Please double-check your:

  • Full name

  • Street address and apartment number

  • City, state, postal/ZIP code

  • Contact phone number

Important:

  • Once an order has been submitted, modifications or address changes are very limited due to our fast processing schedule.

  • Ovelinia is not responsible for lost or undelivered packages resulting from incorrect or incomplete address information.

  • If an order is returned to us due to an invalid address, the customer will be responsible for any reshipping costs.

We highly recommend reviewing your order details carefully before completing your purchase.

7. Lost, Stolen, or Undelivered Packages

Once the shipping carrier marks a package as “Delivered”, we are unable to assume responsibility for any lost or stolen items thereafter.

If your tracking information shows that your package has been delivered but you have not received it:

  1. Please check with household members, neighbors, or your building’s front desk.

  2. Contact the shipping carrier directly (using the tracking number provided) to file a delivery inquiry.

  3. If the issue remains unresolved, reach out to us at [email protected].

While we cannot issue refunds for confirmed deliveries, our support team will do their best to assist you in working with the carrier to locate your parcel.

8. Customs Duties and Import Taxes

For international orders, customs fees, import duties, or local taxes may be applied by your country’s customs authorities.

Please note:

  • These charges are not included in the product price or shipping cost.

  • Customers are responsible for paying any applicable duties or taxes upon delivery.

  • Customs policies vary widely across countries; we recommend checking with your local customs office for details.

Delays caused by customs clearance are beyond our control but are typically resolved within a few business days.

9. Shipping Delays

Although we make every effort to deliver your order promptly, there may be rare circumstances that cause shipping delays, such as:

  • High seasonal demand or peak shopping periods

  • Customs inspections or security checks

  • Unforeseen weather conditions or logistical disruptions

  • Public holidays or warehouse maintenance periods

In such cases, we will keep you informed via email and work closely with our logistics partners to expedite delivery.

10. Split Shipments

Depending on product availability, location, or warehouse allocation, your order may be shipped in multiple packages.
Each package will have its own tracking number and delivery status.

If you receive only part of your order, please be assured that the remaining items are on their way and will arrive shortly thereafter.

11. Order Changes or Cancellations

Because we process orders quickly, changes or cancellations can only be made within 24 hours of placing your order.

To request a modification or cancellation, please contact us immediately at [email protected] and include:

  • Your order number

  • The requested change or cancellation details

Once your order enters the shipping process, we are unable to make further modifications.

12. Delivery Confirmation and Signature

Some deliveries may require a signature confirmation upon receipt, depending on the destination country and carrier policies.

Please ensure someone is available at your delivery address to accept the parcel.
If the carrier is unable to deliver after multiple attempts, the package may be returned to us, and reshipping fees may apply.

13. Contact Information

If you have any questions, concerns, or need assistance with your shipment, please reach out to our dedicated support team:

Ovelinia Customer Support
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)

We’re always happy to assist you and ensure your delivery experience is smooth and worry-free.