Refund and Returns Policy

Last updated: October, 2025
Website: ovelinia.shop
Contact Email: [email protected]

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Welcome to Ovelinia

At Ovelinia, we are delighted to have you here. Our mission is to bring you an inspiring and effortless shopping experience in fashion apparel for women, combining style, comfort, and confidence.

This Refund and Returns Policy is designed to provide you with transparent and straightforward information about how we handle order cancellations, returns, and refunds. We value your satisfaction and want you to feel confident when shopping with us.

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1. Your Right to Cancel

You have the right to cancel your order within 30 calendar days of receiving all items in your order.
This right applies if you simply change your mind and wish to return the items.

The cancellation period starts the day after you receive your order or the day after you receive the final item from your order (if shipped separately).

To exercise your right to cancel, please contact our Customer Care Team at [email protected] with your order number and details.

If your order has already been shipped or received, you must return the products to us before a refund can be issued.

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2. Return Eligibility and Condition Requirements

We gladly accept returns within 30 calendar days of delivery, provided that all returned items meet the following conditions:

• Items must be in “brand new and unused” condition.

• Items must not be worn, washed, altered, or damaged in any way.

• All original tags and labels must remain intact and attached.

• Whenever possible, please use the original packaging for returns to ensure product protection during transit.

Please note that certain items (e.g., intimate apparel, swimwear, or customized garments) may not be eligible for return due to hygiene or production reasons unless defective or damaged.

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3. How to Initiate a Return

Our returns process is completely paperless to ensure a faster, eco-friendly experience.
Return forms are no longer included in your parcel. Please follow the steps below:

1. Visit our Online Return Portal.

2. Log in using your order number and the last four digits of your registered email address or phone number.

3. Select the items you wish to return and state the reason for return.

4. Repack your items securely using non-transparent, sealable, and waterproof packaging materials.

5. Clearly label each package with its respective order number.

   • Important: Please return items from different orders separately to ensure accurate refund processing.

6. Ship your package using a reliable and trackable courier service.

Once your returned parcel reaches us, you will receive an email confirmation acknowledging receipt and the next steps in the process.

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4. Defective, Incorrect, or Damaged Items

We take product quality very seriously. However, if you receive an item that is defective, damaged, or not as described, please contact us immediately at [email protected].

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photos of the product defect, the tags, and packaging

We will review your case promptly and provide one of the following solutions:

• Replacement of the defective item

• Full refund (including shipping costs, if applicable)

• Store credit or gift card of equivalent value

Fraud Prevention Notice:
Ovelinia reserves the right to reject refund requests and suspend accounts in cases of suspected fraudulent activity, including but not limited to:

• Claims of non-receipt for confirmed deliveries

• Returning used, worn, or altered items

• Returning items not originally ordered

If you believe there has been a misunderstanding, please contact us directly for a fair review.

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5. Refund Process and Timeline

Once your return has been received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method or as a store credit within 14 business days after we confirm the return.

• Please note that the total refund process (including return shipping and banking procedures) may take up to 44 days in some cases:

  • Up to 30 days for you to return the item

  • Up to 14 days for us to inspect and process your refund

Orders paid via gift cards, store credits, or promotional vouchers will receive a replacement credit of equal value instead of a cash refund.

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6. Non-Returnable and Excluded Items

For health and safety reasons, the following items cannot be returned or refunded unless defective:

• Intimate wear, lingerie, and swimwear

• Earrings or jewelry

• Customized or personalized garments

• Final-sale or clearance items

We strongly encourage you to review product descriptions carefully before making your purchase.

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7. Order Cancellations Before Shipment

If you wish to cancel an order before it has been shipped:

• Please contact us immediately at [email protected].

• If the order has not yet been processed, we will issue a full refund.

• If your order has already been dispatched, you will need to follow the standard return procedure once the package arrives.

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8. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service and keeping your proof of postage.

• Ovelinia is not responsible for returns lost or damaged in transit.

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9. Communication and Customer Support

For any questions, issues, or special circumstances related to your return or refund, please reach out to us:

 Email: [email protected]
 Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)

Our dedicated support team will respond as quickly as possible, typically within 3–5 business days.

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10. Final Notes and Policy Updates

We reserve the right to modify or update this Refund and Returns Policy at any time to reflect changes in business operations, legal requirements, or customer service improvements.
All updates will be published on this page with the “Last Updated” date clearly displayed.

Your trust and satisfaction are our top priorities. Thank you for shopping with Ovelinia, where style meets confidence — and where every customer is treated with fairness, care, and respect.

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Need Help? Please Contact Us

If you have any doubts, concerns, or difficulties during your return or refund process, please contact us at [email protected].
Our team is always happy to assist you.

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Summary Table (for your convenience)