Privacy Policy

Last updated: October, 2025
Website: ovelinia.shop
Contact Email: [email protected]

1. Introduction

Welcome to Ovelinia.
Your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from ovelinia.shop, a global online store specializing in women’s fashion.

Our goal is to ensure transparency about how your information is handled, in full compliance with international privacy laws such as the General Data Protection Regulation (GDPR) of the European Union and the California Consumer Privacy Act (CCPA) in the United States.

By accessing or using our website, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect different types of information to help us provide, improve, and personalize your shopping experience.

A. Information You Provide to Us

When you interact with our website or customer service, you may provide:

  • Personal details such as your name, email address, phone number, and billing or shipping address

  • Account information such as login credentials (if you create an account)

  • Payment details (credit/debit card number, PayPal account, etc.) processed securely through our third-party payment gateways

  • Order information including product selections, delivery preferences, and order history

  • Communications you send to our support team or via our contact forms

We collect this information to process your orders, provide support, and ensure a smooth shopping experience.

B. Information Collected Automatically

When you visit our website, certain data are automatically collected through cookies and analytics tools:

  • IP address, browser type, and device information

  • Website usage statistics such as pages visited, time spent, and referring URLs

  • Session identifiers for website functionality and security

This data helps us optimize our website performance, improve navigation, and personalize product recommendations.

C. Information from Third Parties

We may receive limited information from third parties, such as:

  • Payment processors (to confirm successful transactions)

  • Shipping partners (for delivery tracking)

  • Advertising or analytics services (for marketing insights)

We only work with reputable partners who meet strict data protection standards.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

Purpose Example
Order Processing To confirm, process, and deliver your purchases
Customer Support To respond to your inquiries and resolve issues
Personalization To recommend styles, sizes, or collections you may like
Marketing and Promotions To send emails or ads (only with your consent)
Account Management To enable you to register, log in, and view order history
Compliance and Security To meet legal obligations and prevent fraud

We never sell your personal data to third parties. All usage aligns with applicable privacy laws.

4. Cookies and Tracking Technologies

A. What Are Cookies

Cookies are small text files stored on your device to help websites function efficiently and enhance your browsing experience.

B. Types of Cookies We Use

  1. Essential Cookies: Required for site functionality (e.g., checkout, login, cart persistence).

  2. Analytics Cookies: Measure how users interact with our site to improve layout and usability.

  3. Marketing Cookies: Used to deliver relevant advertisements and promotions.

  4. Preference Cookies: Remember your settings, language, or region.

C. Managing Cookies

You can manage or disable cookies through your browser settings.
However, disabling essential cookies may affect some site features such as checkout or account login.

5. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Contractual necessity: To fulfill orders and provide requested services

  • Consent: For optional marketing communications

  • Legitimate interests: To improve site performance and prevent fraud

  • Legal obligation: To comply with applicable tax or accounting laws

You may withdraw your consent at any time by contacting us at [email protected].

6. How We Protect Your Information

We take reasonable and industry-standard precautions to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Our protection measures include:

  • SSL (Secure Socket Layer) encryption on all transactions

  • Secure data storage on encrypted servers

  • Access control limited to authorized personnel only

  • Regular system monitoring and security audits

Despite our efforts, no system can be guaranteed 100% secure. You are encouraged to use strong passwords and keep your login credentials confidential.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements

  • Resolve disputes or enforce agreements

When your information is no longer needed, it will be securely deleted or anonymized.

8. Sharing Your Information

We share your personal data only when necessary and with trusted third parties who assist us in operating our business:

  • Payment providers (e.g., PayPal, Stripe)

  • Shipping and logistics partners

  • IT and hosting services

  • Analytics and marketing partners

These partners are obligated by contract to handle your data securely and use it only for the agreed purpose.

We may also share data when required by law or to protect our rights and customers (e.g., fraud prevention, legal claims).

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights over your personal data. These include:

Right Description
Access Request a copy of your personal data we hold
Correction Request correction of inaccurate or incomplete data
Deletion Request erasure of your data (subject to legal limits)
Restriction Request that we limit how we process your data
Portability Request a structured copy of your data for reuse
Objection Object to data processing for marketing or profiling
Withdraw Consent Revoke consent for marketing at any time

To exercise any of these rights, please contact us at [email protected].
We will respond within 30 days in compliance with applicable law.

10. Marketing Communications

We may occasionally send you updates about new arrivals, exclusive offers, or fashion inspiration—only with your consent.

You can unsubscribe from our mailing list anytime by clicking “Unsubscribe” at the bottom of our emails or contacting us directly.
Unsubscribing will not affect essential service-related communications (e.g., order confirmations or shipping updates).

11. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors.
If you believe that a child has provided personal information to us, please contact us immediately so that we can delete it.

12. International Data Transfers

As a global online retailer, we may store or process your data outside your home country, including servers located in the United States, the European Union, or Asia.
When transferring data internationally, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses under the GDPR).

13. Third-Party Services and Links

Our website may contain links to third-party websites (such as payment gateways, social media platforms, or shipping services).
We are not responsible for the privacy practices of these external sites.
We encourage you to review their privacy policies before providing any personal information.

14. Do Not Track (California Requirement)

Some browsers offer a “Do Not Track” feature.
Currently, our website does not respond to such signals due to the lack of a universal standard, but we respect your privacy and offer alternative ways to opt out of data collection via cookie settings or email request.

15. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
All updates will be posted on this page with the “Last Updated” date shown at the top.
We encourage you to review this page periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your information is handled, please contact us:

Ovelinia Privacy Team
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)

We are committed to addressing your inquiries promptly and fairly.